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Get started with your free 3-month YR App trial

When you purchase a Reformer, you get access to a free 3-month Home OnDemand trial. This article walks you through how to activate it, what to expect, and what to do if something is not quite right.

Who is eligible for the free 3-month trial?

The 3-month free trial is available to customers who have purchased a Your Reformer. Rental customers receive a different access offer, which will be outlined in your rental confirmation.

How to activate your trial

Before you begin, make sure you have your reformer order confirmation or the email address you used when you purchased.

  1. Check your inbox (including spam and junk folders) for an email from Your Reformer with your trial access details.

  2. Open the email and click the activation link or enter the code provided.

  3. You will be directed to create or log in to your Home OnDemand account.

  4. Once signed in, your 3-month trial should be active and ready to use.

Note: If you already have a Home OnDemand account from a previous purchase, use the same email address you used originally. Creating a second account may cause access issues.

I have not received my activation email

If you have been waiting for more than a few minutes and there is no email in your inbox or spam folder, try the following:

  • Check that the email address you used at checkout is the one you are searching in.

  • Look in your spam, junk, and promotions folders.

  • Give time for the email to arrive after your delivery. Occasionally there can be a short delay.

If you still cannot find it after checking the above, get in touch with our support team and include your order number and the email address you used at purchase. We will get it sorted for you.

I have not received an access code

Some customers expect to find a physical code in the box with their reformer. Activation is sent digitally to the email address used at checkout. If you have not received anything, follow the steps above under "I have not received my activation email."

What happens after my trial ends?

At the end of your 3-month trial, your account will automatically continue onto a paid subscription unless you cancel beforehand. You will not lose access immediately. For more information on subscription pricing and how to manage your plan, see the article "Manage your Home OnDemand subscription, billing, and cancellation."

Still stuck?

If none of the above has helped, reach out to our support team at hello@yourreformer.com.au and include your order number, the email address used at purchase, and a brief description of what you are seeing. We will get you sorted.